Eunpyeong-gu Civil Affairs Passport Division Operates 'Kindness Manager'

Deployed and Operated to Improve Quality of Civil Complaint Services... Expected to Contribute to Creating a Vibrant Civil Service Office Atmosphere

[Asia Economy Reporter Park Jong-il] Eunpyeong-gu (Mayor Kim Mi-kyung) has assigned and is operating a Courtesy Manager in the passport civil service office starting this month to listen to civil complaints and inquiries and improve the quality of civil service.

The Courtesy Manager is designated and operated by appointing experienced (vice) team leaders and department heads with extensive civil service experience as Courtesy Managers from 9 a.m. to 6 p.m. daily.

The Courtesy Manager not only greets visitors to the civil service office kindly but also approaches them first to understand their purpose of visit, guides them to the relevant civil service counter, and directs them to the appropriate department within the district office.

Additionally, it is expected to contribute to identifying and resolving administrative system improvements and residents' inconveniences that need to be addressed.

On the day of implementation, a visitor named Han said, “When I entered the civil service office, I hesitated for a moment because I didn’t know where to go, but the Courtesy Manager approached me first and asked, ‘How can I help you?’ which gave me a sense of relief and comfort. Please continue to help civil visitors handle their matters comfortably.”

By having experienced staff guide civil visitors, the Courtesy Manager is expected to build trust with visitors, enhance work efficiency through active consultation support for staff in charge, maintain order in the civil service office, and create a lively workplace atmosphere.

This content was produced with the assistance of AI translation services.