KISA 118 Counseling Center 10th Anniversary... Total of 4.57 Million Consultations

[Asia Economy Reporter Buaeri] The Korea Internet & Security Agency (KISA) announced on the 19th that the 118 Counseling Center, operated to resolve grievances related to personal information breaches, hacking, and smishing, has marked its 10th anniversary since opening.

The KISA 118 Counseling Center was launched on January 18, 2010, by integrating the hacking and virus consultation support phone number 118 and the personal information breach reporting number 1336 into the single number 118. It provides comprehensive consultation services for cyber-related grievances such as hacking, personal information, and spam 24 hours a day, 365 days a year.

KISA stated that over the past 10 years, the 118 Counseling Center has handled a total of 4,570,777 consultations. Among these, personal information-related cases (1,340,443 cases, about 29%) were the most frequent, followed by spam (934,394 cases, about 20%) and hacking and virus-related consultations (793,043 cases, about 17%).

Starting from the end of January, KISA plans to consolidate the consultation and reporting functions scattered across various institutional websites into a dedicated public service consultation support homepage. In April, they will introduce a numeric domain composed of '118.kr' to enhance accessibility for civil complaints.

Kim Seok-hwan, Director of KISA, said, "We will continue to listen carefully to the public's cyber-related inconveniences through 24/7 consultation and strive to provide the best possible service."

This content was produced with the assistance of AI translation services.