Among 186 Public Institutions, National Busan Science Museum Achieves 'Excellent' Customer Satisfaction for Five Consecutive Years

The Only Institution Under the Ministry of Science and ICT


High Scores Across All Exhibition and Educational Programs

The National Busan Science Museum (Director Song Samjong) has received an 'Excellent' rating in the '2025 Public Institution Customer Satisfaction Survey' organized by the Ministry of Economy and Finance, making it an excellent institution for five consecutive years.

Out of a total of 186 institutions surveyed, only five (2.7%) have maintained the 'Excellent' rating for five years or more, with the National Busan Science Museum being the only institution under the Ministry of Science and ICT to achieve this distinction.

In this year's survey, the National Busan Science Museum scored 94.6 points, an increase of 0.9 points compared to the previous year. This is 6.5 points higher than the average of 88.1 points recorded by 112 other public institutions. The museum maintained its 'Excellent' rating even after the evaluation system was strengthened from a three-tier to a five-tier scale. Excluding 2020, when no survey was conducted due to COVID-19, the museum has achieved 'Excellent' ratings in all surveys from 2019 to 2025, marking six consecutive years of excellence.

In terms of individual business categories, the museum scored over 94 points in all areas, including the permanent exhibition hall, special exhibition hall, and educational programs. It received consistently high marks across all aspects of service, such as interactivity, user convenience, and systems and policies. It is analyzed that the museum’s focus on customer-centered operations in exhibition content, educational programs, and the overall visiting environment contributed to these results.

The National Busan Science Museum is also promoting the digital transformation of its operational system. In March, it established the 'AI Innovation Task Force' to advance AI-based operations and expand personalized services. On the 23rd, the museum opened a special exhibition titled 'The Secret Thinking Methods of Geniuses' and plans to hold a touring exhibition in the Gyeongnam region in the future.

Director Song Samjong stated, "Our efforts to improve the quality of science culture services have led to positive evaluations," adding, "We will continue to strengthen services and content that citizens can tangibly experience."

National Busan Science Museum

This content was produced with the assistance of AI translation services.