Just Take a Photo for Quick or Delivery... Kakao Mobility Launches 'AI Photo Submission'

Assists with Item Size and Delivery Vehicle Selection
Powered by Google's Gemini

Kakao Mobility announced on April 1 that it will introduce an artificial intelligence (AI) photo submission beta feature to its Kakao T Quick·Delivery service.

This feature is based on Google's latest multimodal AI model, Gemini. When customers take a photo of the item they want to send using the Kakao T Quick service, the AI identifies the type and size of the item and automatically recommends and fills in the appropriate delivery vehicle and precautions in the order form.

Kakao Mobility announced on the 1st that it will introduce an artificial intelligence (AI) photo submission beta feature to the Kakao T Quick and Delivery services. Kakao Mobility

Kakao Mobility explained that this feature can help first-time users of the Quick service select the right item size and delivery vehicle.

The AI will also provide explanations for its recommendations. For example, if a user uploads a photo of a cake for delivery, the AI suggests a small car as the delivery vehicle with the reason: "A small car is more stable and safer than a motorcycle." At the same time, a message is automatically generated and sent to the delivery driver: "This is a cake. Please be careful during delivery to prevent any damage."

A customized user interface (UI) to enhance user convenience is also provided. For new users, the "AI Photo Submission" tab is highlighted on the main service screen to improve accessibility. If items that cannot be handled, such as medicines, cash, or identification cards, are recognized, a preemptive popup notification is displayed. If the photo cannot be easily recognized, users are prompted to retake it or enter information manually. Kakao Mobility plans to ensure the stability of the service through the operation of this beta version.

Meanwhile, Kakao Mobility continues to improve user experience by utilizing Gemini. In February last year, the company introduced an "AI Address Auto-Paste" feature to the Kakao T Quick·Delivery service using the Gemini model. Since July last year, it has also been operating a beta version of the "AI Car Recommendation Chatbot for Rental Cars" in the Kakao T app’s rental car service, also based on Gemini.

A Kakao Mobility representative stated, "With the introduction of this feature, AI can take over the cumbersome process of considering and entering options, which is expected to increase satisfaction among existing users and lower the psychological entry barrier for new users. We will continue to refine the service so that users can experience the convenience of AI technology in their daily lives—not just through simple automation, but by providing detailed explanations for each recommendation."

This content was produced with the assistance of AI translation services.