Busan Education Office to Fully Implement 'Customized Integrated Student Support'... Strengthening AI-Based Administrative Assistance

Ordinance Enacted, Support Centers Established
Full-Scale Integrated Assessment and Tailored Support for Each Student Begins

The Busan Metropolitan Office of Education (Superintendent Kim Seokjun) announced that it will fully implement the "2026 Basic Plan for Customized Integrated Student Support" in March, in line with the full enforcement of the "Customized Integrated Student Support Act." The goal is to establish a customized integrated support system that minimizes the workload for schools while ensuring that the necessary support is provided to each and every student.

"Customized Integrated Student Support" is a system designed to identify students experiencing various difficulties—such as those related to learning, psychological and emotional well-being, health, welfare, and career planning—at an early stage and provide them with comprehensive support. Starting from the new semester, each school will establish a support system involving all members of the school community, select students in need, and provide tailored assistance.

In February, the Busan Metropolitan Office of Education enacted the "Busan Metropolitan Office of Education Ordinance on Customized Integrated Student Support," which regulates the relevant matters. This ordinance establishes an institutional foundation to ensure that support tailored to each student's situation is provided in a timely manner.

In addition, "Customized Integrated Student Support Centers" will be set up at both the Office of Education and the local education support offices, beginning operations with the new semester. The centers will serve as dedicated contact points, receiving support requests for issues that are difficult for individual schools to resolve and directly providing integrated diagnosis and coordinated support.

During March, the Office plans to form internal consultative bodies with student support-related departments and establish cooperation systems with external organizations—including local governments, welfare centers, hospitals, police, child protection agencies, and youth counseling centers—to ensure integrated support is provided.

Support to reduce administrative workload will also be strengthened. This includes providing a customized integrated student support AI assistant, the "AliDo" consulting chatbot at the Busan Education Call Center, and standard forms to assist on-site staff. The AI assistant is a platform that integrates practical information such as policy interpretation, work procedures, and case applications, while "AliDo" enhances work efficiency by instantly responding to simple and repetitive inquiries.

Superintendent Kim Seokjun stated, "Customized integrated student support is not a new initiative but a policy shift to systematize the way we support students. Through AI-based support systems and practical training, we will reduce the burden on the field and ensure that the necessary support for each and every student is delivered even more thoroughly."

Busan Metropolitan Office of Education

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