Hana Financial Proclaims Financial Consumer Protection Charter... Ham Youngju: "As the Group's Top Priority Value"

Consumer Protection Committee to Be Officially Launched
Following the March General Shareholders' Meeting

On the 12th, Hana Financial Group proclaimed its "Financial Consumer Protection Charter" and began upgrading its management system to implement consumer protection at the group-wide level.

Ham Youngjoo, Chairman of Hana Financial Group (first row, center), held a proclamation ceremony for the Financial Consumer Protection Charter at the Hana Bank headquarters in Euljiro, Seoul, on the morning of the 12th and posed for a commemorative photo with the chief executive officers of affiliated companies and employees. Provided by Hana Financial Group

The proclamation ceremony was attended by Chairman Ham Youngju, the chief executive officers (CEOs) of each affiliate, the chief customer officers (CCOs), and employees. Chairman Ham said, "We must make consumer protection the group’s top priority and core competitive strength, and devote all our capabilities to it," adding, "Since the essence of finance lies in customer trust, let us ensure that this charter does not remain a mere slogan, but is put into practice together as one by all executives and employees."

Hana Financial Group’s Financial Consumer Protection Charter includes five key action tasks: establishing a consumer protection system focused on prior prevention; performing work with the consumer’s interests as the top priority; providing swift and fair handling of complaints and relief for damages; ensuring transparent communication by listening to consumer opinions; and expanding support for financially vulnerable groups and financial education.

Using this proclamation ceremony as a starting point, Hana Financial Group will fully initiate consumer protection practices by all executives and employees across the group. Hana Bank plans to conduct an employee pledge through its internal intranet, "Hana Hub." Other affiliates have also decided to carry out employee pledges sequentially.

In addition, following the regular general shareholders’ meeting scheduled for March, the group will officially launch the "Consumer Protection Committee" within the board of directors, which was first announced in the financial sector in October last year. By establishing the Consumer Protection Committee, the group plans to present a new standard for consumer protection in the financial industry and to promote a consistent group-wide consumer protection governance policy.

This content was produced with the assistance of AI translation services.