Jindo County Named Top Civil Complaint Service Provider for Third Consecutive Year

Top Grade A...Perfect Score on Institution Head Performance Indicators

Jindo County Office.

Jindo County in South Jeolla Province has been selected as a top-performing institution for the third consecutive year, receiving the highest grade, Grade A, in the "2025 Civil Complaint Service Comprehensive Evaluation" jointly organized by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

According to the county, the comprehensive evaluation of civil complaint services is conducted on 308 institutions nationwide, including metropolitan and basic local governments, central administrative agencies, and city and provincial offices of education. It comprehensively evaluates five areas: civil administration strategies and systems, operation of civil complaint systems, handling of civil complaints filed through the e-People system, handling of grievance complaints, and satisfaction with civil complaint services. Based on the scores, institutions are assigned one of five grades (A, B, C, D, and E) in descending order.

In this evaluation, the county received perfect scores on key indicators, including the head of the institution's performance in civil administration, the provision of services for vulnerable groups in civil complaints, and the protection of civil complaint officers, thereby achieving a high overall score.

In particular, its case of introducing and operating a smart parking system to resolve illegal parking and long-term parking issues was recognized as an excellent example of civil complaint analysis. This has been assessed as a result of promoting civil administration closely connected to everyday life, with a high level of perceived benefit among residents.

Based on these results, the county plans to continue inspecting and improving civil complaint processing procedures and service quality. In addition, it intends to enhance the completeness of its systems so that all residents, including vulnerable groups in civil complaints, can use civil complaint services that are more convenient and trustworthy.

A county official stated, "Being selected as a top-performing institution for three consecutive years is an achievement created together with our residents," adding, "We will continue to enhance resident satisfaction and realize trusted administration through field-oriented civil complaint administration."

This content was produced with the assistance of AI translation services.