Guro District Discloses Large-Scale Construction Site Information via QR Codes

From Consultation to Resolution: An "On-site One-Stop" Process

The Guro District Office in Seoul (headed by District Mayor Jang Inhong) announced on February 10 that it has attached QR codes at the construction site of the “Gocheok 4 Housing Redevelopment Maintenance Project (Gocheok Prugio Hillstate)” and launched an online information disclosure system that allows residents to check construction information in real time using their smartphones. This measure is intended to proactively respond to recurring inconveniences in daily life and collective civil complaints that arise during large-scale construction projects.

A QR code with construction information attached to the entrance of the Gocheok 4 Housing Redevelopment and Maintenance Project (Gocheok Prugio Hillstate) construction site. Residents can check the construction schedule and key notices via the QR code. Provided by Guro District.

The core of this service is that, as a leading initiative among local governments nationwide, on-site information is updated and provided on a weekly basis. By scanning the QR code, residents can immediately check the blasting and concrete-pouring schedule by day of the week, FAQs, and channels for filing complaints. For major processes, the system also provides guidance on working hours and management standards, thereby enhancing predictability and transparency.

The greatest advantage of this system is the “on-site one-stop response system,” which allows residents to check information online and then immediately receive consultation and action on their complaints directly at the site.

Since September last year, the district has been operating an “On-site Civil Complaints Office” on a permanent basis near the entrance to the construction site. Representatives from Daewoo Engineering & Construction and Hyundai Engineering, the contractors, are stationed there so that issues that can be resolved immediately are handled on the spot, while matters requiring long-term review are dealt with through real-time consultation with the district office. As residents can resolve complaints near the construction site without separately visiting the district office, responsiveness and speed in handling issues are expected to improve significantly.

The district is also implementing seasonal safety measures, such as installing curbs to prepare for the rainy season and heating cables on access roads during the winter, and is working to prevent conflicts arising from the construction through community-sharing activities for residents.

An official from the Guro District Office said, “We have established a response system that allows us to share the construction progress with residents in real time and resolve complaints immediately on site,” adding, “We will continue our efforts to create construction sites that communicate with residents and build trust.”

Detailed information can be found through the on-site QR code, and inquiries can be made to the Urban Development Division of the Guro District Office at 02-860-2963 or to the On-site Civil Complaints Office for the Gocheok 4 Housing Project.

This content was produced with the assistance of AI translation services.