FSS Consumer Protection Assessment: Lina Life Insurance, Hyundai Card Rated "Good"; Hana Capital, Toss Bank Rated "Insufficient"

FSS Announces Results of the "2025 Financial Consumer Protection Status Assessment"
Out of 29 Companies, 2 Rated as Good, 8 Rated as Insufficient

The Financial Supervisory Service announced on December 18 that, according to the results of the "2025 Financial Consumer Protection Status Assessment," out of 29 companies evaluated, 2 received a "Good" rating, while 19 were rated as "Average" and 8 as "Insufficient."

Lina Life Insurance, which received a "Good" rating, was recognized for the expertise and independence of its Chief Consumer Officer (CCO) and for effectively operating systems such as the early warning system for incomplete sales. Hyundai Card was also found to have established a company-wide consumer protection management strategy and built a monitoring system for complete sales by sales representatives, appropriately taking follow-up actions such as training and on-site inspections when signs of irregularities were detected.

On the other hand, Hana Capital and Toss Bank, which were rated "Insufficient," were found to be lacking overall in both quantitative areas such as complaint management and non-quantitative areas such as internal control systems for consumer protection and performance-based compensation systems.

Lotte Card, Shinhan Bank, Daishin Securities, Samsung Securities, Yuanta Securities, and NH Investment & Securities also received "Insufficient" ratings. Although their overall ratings were "Average," they were downgraded due to reasons such as large-scale consumer damages related to personal information leaks and equity-linked securities (ELS), resulting in a final "Insufficient" evaluation.

Looking at the results by category, 28 out of 29 companies received "Average" or lower ratings in non-quantitative areas such as internal control systems, product development, product sales, and after-sales management. While most companies had basic internal control systems in place, the actual operation of these systems was found to be partially insufficient. Hyundai Card was the only company to receive a "Good" rating in the non-quantitative category, while Gwangju Bank, K Bank, Toss Bank, and OK Savings Bank were rated "Insufficient."

The Financial Supervisory Service explained that for financial companies with "Insufficient" ratings in any assessment category, it will require the submission of improvement plans and monitor their implementation, and for those with an overall "Insufficient" rating, management interviews will be conducted.

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