"Indemnity Insurance Disputes Reduced by 35.4%"... Financial Supervisory Service Selects Outstanding Active Administration Cases

Dispute Mediation Division 2 Wins Top Department Award
Kim Jieun Named Top Employee

The Dispute Mediation Department 2 of the Financial Supervisory Service has been recognized for its achievement in drastically reducing third-party insurance disputes through efficient dispute resolution.

On December 10, the Financial Supervisory Service announced that, following a resolution by the 2025 Financial Supervisory Service Proactive Administration Committee, it had selected three outstanding departments and eleven outstanding employees. Dispute Mediation Department 2 was chosen as the top-performing department, while Kim Jieun, Senior Investigator, was named the top-performing employee for developing a transaction analysis technique tailored to different types of unfair trading.

Dispute Mediation Department 2 implemented a comprehensive response plan (comprising five key tasks and sixteen action items) to respond to third-party insurance disputes in a more systematic manner. As a result, in the first half of 2025, the department increased the number of resolved indemnity insurance disputes by 69.0% and reduced pending disputes by 35.4%. The overall acceptance rate also rose to 40.3%, earning praise for contributing to the protection of financial consumers' rights and interests.

Senior Investigator Kim Jieun developed a new transaction analysis technique that enabled the detection of major unfair trading cases, such as long-term price manipulation schemes colluded by wealthy individuals and financial experts, and the use of undisclosed information by employees of large law firms. In particular, by moving away from the traditional Excel-based individual stock analysis method and utilizing big data analysis techniques such as SQL-based data processing, she was able to efficiently analyze multiple stocks simultaneously and detect unfair trading more effectively.

In addition, the Pension Supervision Office, which introduced a physical transfer and pre-inquiry service for retirement pensions, and the Financial Fraud Response Team, which established measures to prevent voice phishing, were also selected as outstanding departments. Outstanding employees included Kim Joungho, Senior Investigator at the Financial Market Stability Department, Kwon Dohyeong, Senior Investigator at the Financial Market Stability Department, and Lee Gwangtae, Investigator at Dispute Mediation Department 2.

The Financial Supervisory Service plans to provide exceptional incentives to the recipients of the Proactive Administration Best Practices Award, including special promotions, preferential training opportunities, and placement in their desired departments.

This content was produced with the assistance of AI translation services.