"Real Estate Civil Complaint KakaoTalk Consultation"... Eunpyeong District Launches 24-Hour AI Automated Response Service

To Be Introduced Starting March Next Year

Seoul's Eunpyeong District (District Mayor Kim Mikyung) will launch the "Real Estate Civil Complaint AI Automated Response Service" on March 2 next year, enabling 24-hour consultation for real estate-related civil complaints.

This service is a digital-based civil complaint innovation project designed to provide prompt and accurate guidance for the increasing number of real estate inquiries, such as land transaction permits, rental fraud, real estate transaction reports, and real estate brokerage registrations.

Real Estate Civil Complaint AI Consultation in Eunpyeong District. Provided by Eunpyeong District.

To enhance convenience for residents, Eunpyeong District plans to newly open the official KakaoTalk channel "Eunpyeong District Office Real Estate Information Division." After subscribing to the channel, residents can enter their questions in the chat window, and artificial intelligence (AI) will respond immediately, 24 hours a day, guiding them step-by-step through the necessary information for their inquiries.

Even if residents ask questions in everyday language, such as "Tell me the procedure for applying for a land transaction permit" or "Where can I get support for rental fraud?", the AI will accurately understand their intent and provide real-time, precise answers. This is expected to be especially helpful for busy office workers and residents who need consultation during weekends or at night.

Residents can receive 24-hour automated responses for essential real estate-related civil complaints, including procedures for opening, relocating, or closing a real estate brokerage business; land transaction permit procedures; how to report real estate transactions and prepare funding plans; and how to report and receive support for rental fraud damages.

The channel will also promptly announce updates on real estate policies and legal amendments. Through integration with the Eunpyeong District Real Estate Information Plaza, users can easily access a variety of information, such as basic land and building data, actual apartment transaction prices, and a directory of real estate brokerages.

The AI chatbot provides accurate information by digitizing existing official documents, including procedures for handling civil complaints, required documents, and legal FAQs. The service will support both button-based and conversational consultations, ensuring that anyone can easily use it in a mobile environment.

Kim Mikyung, Mayor of Eunpyeong District, stated, "This AI automated response service will serve as a convenient gateway for residents to receive accurate real estate information anytime, anywhere," adding, "We will continue to expand AI-based administrative services to realize digital administration that is even closer to our residents."

This content was produced with the assistance of AI translation services.