How Can Services Be More Comfortable?... Uljin County Proves Top Nationwide in "Resident-Driven Civil Administration"

Six Outstanding Departments Recognized for Civil Complaint Satisfaction
Six Courteous Public Officials Selected and Awarded

Uljin County has swept the top ranks nationwide, from "civil complaint processing speed" to "courtesy."

According to the results of the "2025 Civil Administrative Service Customer Satisfaction Survey," conducted to measure and improve the quality of civil administrative services as experienced by residents, Uljin County received an overall satisfaction score of 85.5 points, earning high marks across the board.

Based on these results, the county also selected outstanding departments and courteous public officials who contributed to enhancing public services.

Uljin County selected outstanding departments and courteous public officials who contributed to improving public services. Provided by Uljin County

The survey was conducted from January to September 2025, targeting both in-person and online civil complainants, as well as all employees at Uljin County Hall and its town and township offices. It covered three areas: in-person civil complaint satisfaction, online civil complaint satisfaction, and telephone courtesy.

The survey found that the overall civil complaint satisfaction score was 85.5 points. This is 1.6 points higher than the 83.9 points recorded by another institution (Institution A) in a similar survey, demonstrating Uljin County's relative strength in civil complaint services.

Based on these results, Uljin County recognized outstanding departments for civil administrative service satisfaction and exemplary public officials for telephone courtesy, commending their dedication.

In the evaluation for "Outstanding Departments in Civil Administrative Service Satisfaction," the main county office and affiliated organizations recognized the following: the Department of Maritime Affairs and Fisheries as the top performer, the Nuclear Energy Department as excellent, and the Public Health Center for encouragement. In the town and township category, Geumgangsong-myeon was selected as the top performer, Geunnam-myeon as excellent, and Maehwa-myeon for encouragement. Each department received a certificate and a prize.

In particular, the Department of Maritime Affairs and Fisheries and Geumgangsong-myeon received high praise from residents for their prompt and proactive handling of civil complaints.

Additionally, six public officials were selected as "Outstanding Public Officials for Telephone Courtesy," recognized for their exceptional spirit of courteous service that moved residents. In the main office and affiliated organizations, Son Jinmi (Public Health Center) was selected as the top performer, Nam Changyoung (Construction Department) as excellent, and Lim Sanghee (Welfare Policy Department) for encouragement. In the towns and townships, Lee Jiyeong (Buk-myeon) was selected as the top performer, Baek Jiyeon (Jukbyeon-myeon) as excellent, and Lee Geonhee (Geumgangsong-myeon) for encouragement.

To further strengthen the county's strengths revealed in this survey and address any shortcomings, Uljin County plans to enhance customer service training for all employees and revise the civil complaint processing manual, aiming to realize "service-oriented administration" that residents can truly feel.

Uljin County Governor Son Byeongbok stated, "Thanks to the dedication of our employees who have quietly done their best on the front lines, we have received positive evaluations from residents. We will continue to listen to the voices of our residents and do our utmost to provide high-quality civil administrative services that can truly move them."

This content was produced with the assistance of AI translation services.