Guri City Expands 'Two-way Text Messaging System' to Enhance Civil Complaint Resolution and Communication Convenience

Guri City Introduces Safe Mark to Enhance Citizen Security
"One Text Message Resolves Civil Complaints"... Expansion of Digital Administration
Verified Sender Number and Safe Mark Introduced

Guri City in Gyeonggi Province (Mayor Baek Kyunghyun) announced on November 6 that it will expand the operation of its 'Two-way Text Messaging System' service starting from the 10th, following positive feedback from citizens.

'Two-way Character System' Service. Provided by Guri City

The 'Two-way Text Messaging System' is a platform that improves upon the previous one-way notification system, allowing citizens to directly reply to or make inquiries via text messages. The system has been piloted since the second half of this year.

With the expansion of this service, citizens will be able to conveniently access a variety of administrative services via text message, including city government notifications, checking the results of civil complaints, participating in surveys, responding to meeting and event attendance, applying for support programs, submitting documents, and reporting or receiving answers to civil complaints. This will enable citizens to communicate with the city more quickly and conveniently in real time.

Additionally, to prevent the increasing number of text payment scams (smishing), the city is also operating a 'Safe Text Message Service,' which displays Guri City's official brand and a 'Safe Mark' on all official text messages sent by the city.

When a citizen receives a message, the sender information field displays the [Guri City Hall Safe Mark], and the body of the message includes a notification stating, "This is an official message sent by Guri City," along with a [verified sender number], so that citizens can check messages with peace of mind.

Through this system, citizens can easily distinguish fake messages or electronic financial fraud messages, and will be better protected from scam calls or text payment fraud impersonating public institutions. In addition, by receiving various city government information and notifications in a timely manner, citizens will be able to enjoy a wide range of benefits without missing out, which is expected to significantly increase citizen satisfaction.

Baek Kyunghyun, Mayor of Guri City, stated, "We will continue to expand the two-way text message service and the safe text message service to strengthen communication with citizens and realize safer and more reliable digital administration. We will also continue to reflect citizens' opinions and further expand smart administration by strengthening information protection and technology security."

This content was produced with the assistance of AI translation services.