Sh Suhyup Bank DMC Financial Center Prevents Voice Phishing Scam Impersonating Financial Supervisory Service

Voice Phishing Targeting Women in Their 60s Spreads
Criminals Impersonate Financial Supervisory Service to Instill Fear
"We Will Do Our Best to Protect Consumers for Safer Financial Transactions"

Sh Suhyup Bank announced on October 21 that it had recently prevented losses from a voice phishing crime targeting an elderly customer, thereby protecting the customer's valuable assets.

According to a representative from Sh Suhyup Bank, in early September, an elderly female customer visited the DMC Financial Center of Sh Suhyup Bank, continuously talking on her mobile phone, and requested to transfer a large amount of cash to an account under someone else's name.

Team leader Jung Seunghee, who assisted the customer at the time, explained, "As soon as I saw the elderly female customer visiting the branch with a large sum of cash and appearing anxious while hurrying to make a transfer, I immediately suspected a voice phishing scam. Following the manual, I had her complete the 'financial fraud prevention checklist,' delayed the transfer, and immediately reported the situation to the police."

According to the police investigation, it was revealed that the customer had received text messages and phone calls from a voice phishing group impersonating the Financial Supervisory Service, telling her, "Your bankbook has been implicated in a crime, so deposits and withdrawals are restricted. Withdraw all your funds in cash immediately and transfer them to a secure account guaranteed by the Financial Supervisory Service."

Meanwhile, the Seoul Western Police Station presented a letter of appreciation to team leader Jung Seunghee for her cool-headed judgment and swift response in protecting the customer's valuable assets from voice phishing. The police also stated, "We will continue to strengthen our cooperation with financial institutions to prevent voice phishing crimes."

Jung Seunghee, team leader at the DMC Financial Center of Sh Suhyup Bank, said, "I was aware, through recent internal training and various media reports, that voice phishing crimes targeting customers aged 60 and above, especially elderly women, have been increasing. I will focus even more on preventing voice phishing, thinking of it as protecting my own parents' valuable assets, and will do my utmost to ensure that every customer who visits Sh Suhyup Bank can conduct financial transactions more safely through enhanced consumer protection."

This content was produced with the assistance of AI translation services.