Busan Transportation Corporation Ranks First in Urban Railway Sector of 'Korea Industry Customer Satisfaction Index' for Nine Consecutive Years

Busan Transportation Corporation (President Lee Byungjin) has achieved first place for nine consecutive years in the urban railway category of the '2025 Korea Industry Customer Satisfaction Index (KCSI)' survey, announced by the Korea Management Association Consulting (KMAC). This marks the first time in the sector that such a record has been set.

Busan Transportation Corporation is taking a commemorative photo after winning first place for nine consecutive years in the urban railway category of the Korea Industry Customer Satisfaction Index. Provided by Busan Transportation Corporation

The 'Korea Industry Customer Satisfaction Index' is the country's longest-running and most trusted customer satisfaction index. It is calculated through customer surveys covering three categories: overall satisfaction, satisfaction with individual elements such as products, services, and image, and intention to reuse the service.

In this year's survey, the corporation scored 87.9 points in overall satisfaction, an increase of 2.7 points compared to the previous year, and significantly surpassed the industry average of 78.7 points. Notably, it ranked first in all survey categories, reaffirming its status as the leading urban railway operator in customer satisfaction.

This achievement is the result of ongoing efforts to implement tangible service innovations.

For the first time in the industry, the corporation integrated the 'WeChat Pay' platform, enabling Chinese tourists to purchase and use QR tickets without currency exchange.

By expanding the provision of real-time train information to private mobility platforms, the corporation enhanced service quality, making it possible for users to check information about additional trains, delays, and other irregular operations on platforms such as Naver Map and KakaoMap.

The 'Metro Lounge' at Gwangan Station and Beomnaegol Station, which opened this year, has established itself as a new multi-cultural space by offering a variety of cultural content, including media art exhibitions and busking performances.

President Lee Byungjin stated, "Achieving first place in customer satisfaction for nine consecutive years, especially in the 40th anniversary year of the urban railway's opening, is thanks to the support of our citizens. We will continue to drive service innovation focused on customer experience to create the happiest urban railway for our customers."

This content was produced with the assistance of AI translation services.