Lotte Card: "Protective Measures Taken for 190,000 Out of 280,000 Customers Affected by Data Breach"

No Confirmed Cases of Damage from Cyber Incident
"Full Compensation for Any Damages"

Lotte Card announced on September 24 that it has implemented protective measures such as card reissuance, password changes, card suspension, and cancellation for 190,000 customers (68% of the 280,000 customers) who may be at risk of fraudulent use due to the recent hacking incident involving key-in transactions.

From September 1 to 6 p.m. the previous day, out of a total of 2.97 million customers whose information was leaked, 650,000 applied for card reissuance, 820,000 changed their passwords, 110,000 had their cards suspended, and 40,000 had their cards canceled. Excluding duplicates, protective measures were taken for 1.28 million customers, which accounts for 43% of all customers affected by the data breach.

Among the 280,000 customers at risk of fraudulent use, protective measures such as card reissuance applications, password changes, card suspensions, and cancellations have been implemented for approximately 190,000 customers.

Lotte Card has also made additional notification calls to customers who have not yet received protective measures. The company continues to secure a sufficient supply of blank cards needed for reissuance and is expanding the maximum number of cards that can be issued per day.

Lotte Card plans to complete protective measures for all 280,000 at-risk customers before the Chuseok holiday.

The company explained that, as of now, there have been no confirmed cases of attempted fraudulent use or consumer damage resulting from the cyber incident.

A Lotte Card representative stated, "We will take full responsibility and compensate for any damages resulting from this incident," adding, "If any secondary damage related to the customer information leak is confirmed, we will provide full compensation as well."

This content was produced with the assistance of AI translation services.