Partners to Focus on Service... Starbucks Introduces Washing Staff for the First Time

New Part-Time Roles Dedicated to Dishwashing and Restroom Cleaning
Easing Operational Burdens Amid Ongoing Labor Shortages,
Allowing Staff to Focus on Core Service Duties

Starbucks Korea will introduce a new part-time position at select stores dedicated to dishwashing and restroom cleaning. This measure aims to ease operational burdens caused by prolonged labor shortages and to allow staff to focus on their core service duties during peak sales periods.

The rooftop space of the Special Store Starbucks Gwangjang Market branch.
[Photo by Starbucks Korea]

On September 10, Starbucks announced through an internal notice that it will implement the "Washing Staff" system. Washing staff, who will be hired on an hourly wage basis, will be responsible for collecting and washing cups and dishes, as well as cleaning restrooms.

Starbucks explained in the notice, "There is a need for measures to address store operations in regions experiencing ongoing labor shortages, and we have decided to introduce washing staff to enable more efficient workforce management during peak sales periods."

In 2021, following a large-scale promotion, Starbucks employees suffered from excessive workloads and called for improved working conditions. Since then, the company has responded by expanding new hires, reducing the number of events, and increasing flexibility in dress codes.

This content was produced with the assistance of AI translation services.