Which Banks Have the Highest Dormant Account Reimbursement Rates?... Kwangju, Kakao, KB Kookmin

Financial Supervisory Service Reveals Status of Hidden Financial Assets
Average Dormant Account Reimbursement Rate at 28.9% Over Three Years
Banks and Savings Banks Show Lowest Reimbursement Rates
Card Companies Linked to Consumer Activity

In the first half of this year, so-called "hidden financial assets," including dormant accounts and deposits and savings accounts whose statute of limitations has expired, amounted to 18.4 trillion won. This figure matches the total annual hidden financial assets recorded last year, indicating that the amount of unclaimed financial assets continues to grow each year.

However, over the past three years (2022-2024), the average reimbursement rate for dormant accounts by financial institutions remained at just 28.9%. Banks and savings banks posted relatively low reimbursement rates, while credit card companies had the highest rates.

According to the Financial Supervisory Service as of the end of June 2025, hidden financial assets across the financial sector totaled 18.4 trillion won. Hidden financial assets refer to funds that financial consumers have forgotten about and left unclaimed for an extended period.

Looking at the details, long-term inactive deposits and savings accounts (with no transactions for over three years) accounted for the largest portion at 14.1 trillion won. This was followed by unused credit card points at 2.9 trillion won, and dormant financial assets-deposits and savings accounts whose statutory five-year period has expired-at 1.4 trillion won.

Over the past three years, the average reimbursement rate for dormant financial assets at financial institutions was just 28.9%. The rates varied significantly by sector: credit card companies (78.7%), non-life insurance companies (44.1%), life insurance companies (39.4%), securities firms (20.9%), banks (8.1%), and savings banks (4.3%).

The Financial Supervisory Service explained that credit card companies have the highest reimbursement rates because it is easier to encourage use due to their link to consumer activity. In contrast, banks have many long-standing dormant accounts, making it harder to reach customers, and the amounts per account are relatively small, so consumers are less motivated to claim them. For insurance, the amounts per account are larger and consumers tend to be more proactive in seeking reimbursement.

By company, there were significant differences depending on each institution's management efforts and infrastructure. Among banks, the top three in reimbursement rates were Kwangju Bank (26.2%), KakaoBank (15.4%), and KB Kookmin Bank (15.1%).

For life insurance companies, the top three were Tongyang Life Insurance (54.2%), Lina Life Insurance (52.9%), and AIA Life Insurance (50.9%). For non-life insurance companies, the leaders were Samsung Fire & Marine Insurance (66.0%), DB Insurance (58.6%), and Hyundai Marine & Fire Insurance (50.8%).

Among securities firms, the top three were Hana Securities (29.7%), Daishin Securities (29.6%), and Korea Investment & Securities (24.6%). For credit card companies, the leaders were Shinhan Card (84.4%), KB Kookmin Card (83.9%), and Woori Card (82.4%). Among savings banks, the top three were SBI Savings Bank (11.3%), NH Savings Bank (7.9%), and Accuon Savings Bank (5.3%).

The Financial Supervisory Service stated, "In September, the Financial Services Commission and the financial sector will jointly launch a 'Find Hidden Financial Assets Campaign' to promote public awareness and encourage reimbursement," adding, "We will continue to guide financial institutions to strengthen their management of hidden financial assets."

This content was produced with the assistance of AI translation services.