Samsung Fire & Marine Insurance Launches Mobile Service 'Accident Processing Partner' for Cars

Submission of Medical Expenses, Estimation of Repair Costs, and More

Samsung Fire & Marine Insurance announced on the 30th that it is launching a new mobile guidance service for automobile accident customers, called 'Accident Processing Partner.'

The Accident Processing Partner is a mobile guidance service sent via notification message to customers who request automobile accident registration.

Through the Accident Processing Partner, customers can easily submit information required for handling traffic accidents and check the progress of the accident processing in real time.

Previously, the guidance service was provided by separating information for each party involved in the accident, and customers had to select and check the necessary information directly from the menu.

With this update, the Accident Processing Partner has been reorganized into a conversational Q&A format, presenting the information customers need to check and the details they need to submit. The goal is to reassure customers by providing prompt and clear guidance.

The main features include: confirming the details of the reported accident; submitting accident photos, videos, medical certificates, and medical expenses; estimating repair costs for damaged vehicles; and automatic issuance of family relationship certificates. Customers can proceed with the process easily without having to issue separate documents.

Meanwhile, Samsung Fire & Marine Insurance is operating the 'Car Care Service' to prevent automobile accidents in advance. Through this service, customers receive vehicle management benefits such as free vehicle inspections and discounts on engine oil changes.

This content was produced with the assistance of AI translation services.