Smart Welfare Counseling... Yeongdeungpo-gu Uses Artificial Intelligence to Identify At-Risk Households

All 18 Neighborhoods Participate... Rapid Identification of At-Risk Households Through AI-Based Initial Welfare Consultations
Focused Support for Customized Welfare Services Including In-Depth Consultations Based on Initial Consultation Details
Linking Smart Technologies to Identify New Welfare Needs and Establish a Robust Welfare Safety Net

Yeongdeungpo-gu (District Mayor Choi Ho-kwon) announced that it will promote a pilot project for initial welfare counseling using artificial intelligence (AI) to quickly identify households in crisis.

Previously, to identify households in crisis, responsible public officials conducted initial counseling by visiting or calling each household individually. This method required significant time and manpower from the initial counseling stage, making it difficult to identify households in crisis.

Accordingly, the district plans to introduce an AI system in the initial welfare counseling process to improve work efficiency and accelerate the identification of households in crisis.

The counseling procedure involves a conversational AI system sending advance notification texts to suspected crisis households based on data registered in the ‘Haengbok e-eum’ network, followed by phone calls to conduct basic counseling.

During counseling, calls are made using a common sender number, and the caller ID is displayed as ‘00-dong AI Welfare Counseling’ to increase call reception rates. Additionally, through scenario-based counseling covering health, economy, employment, and housing, the system quickly assesses whether there are crisis situations in the overall living environment, and if a crisis is suspected, additional questions are asked to make the counseling more detailed.

Based on the initial counseling content using the system, responsible public officials select crisis households and provide intensive customized crisis management services such as in-depth counseling and household visits.

The district will operate this system as a pilot project until the end of this year, with all 18 neighborhoods in the area participating to establish a dense welfare safety net for identifying and supporting households in crisis.

In addition, the district is actively promoting various projects utilizing smart technology to identify and care for socially isolated households, such as the ‘AI Check-in Service’ and ‘Smart Plug’.

Choi Ho-kwon, Mayor of Yeongdeungpo-gu, stated, “Through this project, we will do our best to quickly discover households in crisis and provide intensive customized support,” adding, “We will continue to actively utilize smart technologies like artificial intelligence to identify households in crisis and create a Yeongdeungpo-gu where no neighbors are left behind and everyone is happy.”

This content was produced with the assistance of AI translation services.