Gwangju Bank Prevents 84 Voice Phishing Cases in First Half of the Year

Gwangju Bank announced on the 1st that it prevented a total of 84 cases of voice phishing damage amounting to approximately 2.1 billion KRW during the first half of this year.

The specific prevention results include 1.76 billion KRW (68 cases) prevented through the operating system and 340 million KRW (16 cases) prevented at branch counters. Building on this, the bank plans to increase voice phishing prevention results in the remaining second half of the year through active system and personnel operations.

This achievement is attributed to the expansion of dedicated financial transaction monitoring personnel since January, operating a '24x365 monitoring' system that detects abnormal financial transactions during weekday evenings and weekends and takes temporary measures accordingly.

Additionally, when a large cash withdrawal request is made at branch counters, staff thoroughly verify the possibility of voice phishing according to a questionnaire. If suspicion arises, they immediately confirm with the headquarters department and report to 112, establishing a systematic response system that made this possible.

Earlier this year, an employee working at the Gwangju Suwan branch asked a customer requesting a 50 million KRW cash withdrawal for the reason. Upon hearing that a discount benefit could be received for cash payments for business funds and confirming that the amount was transferred from an account in the customer’s name at another bank, the employee suspected it might be a voice phishing scheme and reported it to the relevant department and 112.

It was later confirmed that the case involved a phone call impersonating a Financial Supervisory Service employee, followed by mobile phone activation and a loan execution at another bank. Thanks to the sharp situational judgment of the counter staff and the prompt response of the relevant department, the damage was prevented.

Kim Eun-ho, Chief Consumer Protection Officer (CCO), stated, “Gwangju Bank’s voice phishing prevention results are the fruit of comprehensive support from the FDS (Fraud Detection System) operation, head office monitoring personnel, branch staff, police, and the Financial Supervisory Service Gwangju-Jeonnam branch.” He added, “We will continue to do our best to safely protect our customers’ valuable financial assets.”

This content was produced with the assistance of AI translation services.