Family Plan Discount, No Document Submission Needed... LG Uplus Launches 'Self-Combination'

Utilization of Public MyData by Administrative Agencies
Immediate Data Linking Benefits with Family Member Consent

LG Uplus announced on the 29th that it has launched a 'Self Combination' service in its customer center application, 'Your U+,' which allows users to apply for family combination discounts without the need for separate document submission procedures.

Photo description

LG Uplus has launched a 'Self Combination' service in its customer center app 'Your U+' that allows family members to apply for combination discounts without a separate document submission process. The photo shows LG Uplus employees introducing the Self Combination service. [Photo by LGU+]

By using Self Combination, customers can instantly apply for family combination discounts on their mobile devices by simply verifying their phone number through the customer center app, without the need for procedures such as issuing a family relationship certificate.

To provide this service, LG Uplus utilized the 'Public MyData' service, which allows access to and transmission of national data scattered across various administrative agencies at once. When a customer's combination application is received, LG Uplus uses the customer's family relationship data held by administrative and public institutions to verify the scope of the family and provide combination benefits among family members.

By quickly verifying family status using data from administrative and public institutions, the time required until final completion has been significantly reduced. Previously, it took an average of three days to complete the combination process, as customers had to submit proof documents online or offline, and each customer’s information had to be matched and verified. However, with Self Combination, once one family member applies for the combination, other members can immediately receive combination benefits with a simple consent.

In the future, LG Uplus plans to release new features that will allow customers to not only apply for family combinations through Self Combination but also view various combination services at a glance. Additionally, they plan to introduce 'Our Family Bill,' which enables family units to manage communication charges collectively.

Im Hye-kyung, head of LG Uplus’s Billing/Partnership Products, stated, "We will continue to provide differentiated digital services that enhance convenience for families in subscribing, using, verifying, and changing combination-related services together."

This content was produced with the assistance of AI translation services.