Forgetting to order takeout and then asking for delivery... When refused, they came to the store and threw a tantrum

Customer Who Placed a Takeout Order and Then Went Silent
Later Contacted and Demanded "Please Deliver"
When Refused, Came to the Store and Caused a Disturbance

A customer who requested a takeout order suddenly demanded a refund, claiming "I ordered delivery." It is even reported that the customer caused a disturbance at the store when the owner refused the request.

Photo by Asia Economy DB

On the 26th, a post titled "A customer who mistook takeout for delivery. I waited for an hour and even got cursed at" was uploaded on an online community. The author, A, a self-employed business owner, began by saying, "Recently, I received a 'takeout order' through a delivery application (app), but the customer did not come to pick up the food even though the pickup time was 30 minutes past."

A explained the situation, "To make matters worse, the customer did not answer calls, so I asked the delivery app customer center to contact them, but still no response." After some time, A finally got in touch with customer B, who "rudely said, 'I missed your call earlier.' I tried to stay calm and asked, 'Are you the customer who requested the takeout order?' but B suddenly got angry, saying, 'I ordered delivery, not takeout.'

To the angry B, A explained, "The order cannot be canceled," but B cursed and abruptly ended the call. What seemed like the end of the incident escalated when B visited the store in person. B threatened to leave a bad review and caused a disturbance by throwing the store’s food and drinks. A apologized, saying, "I am sorry. I will cancel your order, so please leave," and after hearing the apology, B finally left the store.

A said, "The aftermath hasn’t settled, and I have been sleepless for five hours. I am so frustrated that I can’t stop crying. I really hate myself for crying because of such a person. I don’t know how to handle this if it happens again," and asked for advice.

Netizens who read the story responded with comments such as, "What a terrible person," "It’s their fault, why blame others?" "You had a hard time dealing with a rude customer," "If it were me, I wouldn’t apologize and would fight until the end. Saying sorry means you lost," and "Report them for business obstruction."

Meanwhile, causing a disturbance at an operating store can be subject to punishment under Article 314 of the Criminal Act for business obstruction (obstruction of business). The act of business obstruction is proven by spreading false information or other deception or intimidation that interferes with business, including not only obstructing the execution of business but also hindering business management. A person who obstructs someone’s business by intimidation, as in the above case, can be punished by imprisonment for up to five years or a fine of up to 15 million won.

This content was produced with the assistance of AI translation services.