Krafton Faces Probability Information Controversy Again... "We Will Prepare a Compensation Plan"

Probability Error in NewJeans Collaboration Item
Users Demand Refunds Flood

Krafton's flagship game Battlegrounds has once again been embroiled in a controversy over probability information errors. Despite the 'pity system'?which guarantees a reward if a player fails to obtain one after a certain number of attempts when purchasing probability-based items?not being applied, it was presented as if it were in effect.

According to industry sources on the 13th, Krafton released paid purchase items 'PUBG X NewJeans Loot Pack' and 'PUBG X NewJeans Premium Bundle' in the PUBG in-game paid item store the day before. Upon opening after purchase, players could obtain various collectibles and character customization items featuring NewJeans with a certain probability.

The error occurred in the 'Premium Bundle,' which contained a 'set blueprint' for customization items featuring NewJeans members. At the bottom of the probability information announced in the game, it stated, "If you do not obtain the set blueprint within 4 cumulative attempts from the same box, you will be guaranteed to receive the set blueprint on the 5th cumulative attempt."

This is a type of 'pity system' that guarantees a reward if a player fails to obtain one after a certain number of attempts, which Krafton refers to as 'unluck prevention.'

However, users reported that even after purchasing more than five 'Premium Bundles,' they did not receive a single set blueprint item.

In response, the management team confirmed in an official cafe notice early that day, "The NewJeans Premium Bundle is not subject to unluck prevention, but we have confirmed that the phrase was incorrectly applied in some in-game interfaces," and announced that the problematic content had been corrected. They also apologized to users, stating, "We will provide a separate notice regarding compensation."

Nevertheless, users who spent a considerable amount of money without obtaining the desired items expressed dissatisfaction, demanding refunds.

A Krafton representative said, "We confirmed that some guidance labels for the NewJeans collaboration products were incorrect. After recognizing the error, we corrected the information accurately and are preparing compensation plans for users of the affected products."

This content was produced with the assistance of AI translation services.