Nong-eochon Gong Jeonnam 'Customer Service Improvement Plan Discussion Meeting' Held

The Jeonnam Regional Headquarters of Korea Rural Community Corporation (Head: Jo Young-ho) announced that it held an education and discussion session for over 40 customer-facing employees at Goheung Sun Valley Resort from the 21st to the 22nd to improve the quality of customer service.

The Jeonnam Headquarters held training and discussion sessions for about 40 customer-facing employees to improve the quality of customer service.
[Photo by Nong-eochon Gong Jeonnam]

This discussion session was organized to strengthen on-site customer service practices by diagnosing this year’s service level and sharing key action items through an analysis of last year’s public institution customer satisfaction survey results.

The training program invited professional instructors to lecture on diagnosing customer service levels such as integrity and customer satisfaction, communication skills, and effective communication methods with customers.

During the session for sharing best practices, seven branches shared on-site cases regarding integrity, customer satisfaction, and branch management, receiving positive responses from the attending employees.

In particular, the discussion session featured candid debates on current issues such as resource allocation for customer service improvement and revitalizing customer contact points through selection and concentration by each branch.

Jo Young-ho, head of the Jeonnam Regional Headquarters, said, “Customer service is most important as a ‘will’ to provide good service,” adding, “Since both success and failure can be lessons, let us boldly improve the parts that were evaluated as lacking last year and further expand the parts we do well to provide high-quality service.”

Asia Economy Honam Reporting Headquarters, Reporter Kim Yuk-bong baekok@asiae.co.kr

This content was produced with the assistance of AI translation services.