Gwangyang-si Gathers Citizen Feedback for Mobile App Development

Building a Mobile App to Enhance Citizen Convenience

Gwangyang City in Jeollanam-do announced that it is continuously developing new policies to complete the nation’s best welfare system, the "Gwangyang City Life Welfare Platform."

This time, ahead of the development of the Gwangyang City mobile application (app), the city is collecting citizens’ opinions through the Gwangyang City Hall website until the 31st of this month.

[Photo by Gwangyang City]

With a high smartphone penetration rate (97%) and advancements in IT technology leading to an increase in mobile app services, Gwangyang City is preparing to develop a mobile app to enhance citizen convenience and realize smart administration.

The main features of the app will include ▲personalized information provision ▲welfare policy guidance by life cycle ▲application for various administrative services ▲issuance of mobile Gwangyang citizen ID ▲real-time civil complaint consultation chat ▲integrated reservation for facilities and courses ▲issuance of points for civic participation ▲various lifestyle information guidance ▲policy voting and surveys ▲and application for daily civil complaints.

In particular, the app will allow users to check and apply for personalized welfare policies to provide comprehensive administrative services, and the 1:1 civil complaint consultation chat function will provide real-time answers to frequently asked questions from citizens regarding general administration, welfare, local taxes, transportation, and civil complaints, thereby enhancing citizen convenience.

Additionally, the app will improve usability by allowing users to customize frequently used menus and services according to their personal preferences, and various functions such as location-based services for finding facilities will be added.

Regarding app development, if there are additional features or proposed names (tentatively “My Gwangyang”), opinions can be submitted through the Gwangyang City Hall website under the Citizen Participation - New Policy Pre-Disclosure section by May 31.

Once the collection of opinions is completed, the city will begin app development, aiming to complete it by the end of October this year, conduct a two-month pilot operation, and officially release it to citizens in January 2025.

Kim Jong-ho, Head of the Emotional Era Promotion Team, said, “Through the Gwangyang City mobile app, we will create a user-centered online platform that allows easy and convenient access to various administrative services,” adding, “We will also prepare measures for groups unfamiliar with mobile devices to ensure that no citizen is left behind in completing the ‘Gwangyang City Life Welfare Platform.’”

This content was produced with the assistance of AI translation services.