ChatbotNow Expands Service Area to Offline Stores

Official Launch of CS Solution 'ChatbotNow O4O'

DKTechin announced on the 29th that it has signed a business agreement with Seawon Atos, a fashion-specialized integrated solution company, and introduced the customer satisfaction (CS) solution ‘ChatbotNow O4O (Online for Offline)’ that can be used in stores combining online and offline.

‘ChatbotNow O4O’ is a CS solution operated based on KakaoTalk chatbot. While it was previously only available for online shopping malls, this agreement has expanded its scope to stores combining online and offline. When customers experience the brand in an offline store and pay for products via QR code, all subsequent procedures such as order inquiry, delivery management, and exchanges can be checked through each brand’s KakaoTalk channel.

More than 10,000 domestic fashion brands using Seawon Atos’s shopping mall operation services can utilize ChatbotNow CS services not only online but also in offline stores. Marketing activities such as campaigns to induce revisit and purchase conversion can also be conducted through targeted messages aimed at customers using offline stores.

A notable case of business expansion by applying ChatbotNow is HACIE, operating a store in Bunatelier, a complex cultural space located in Incheon. CEO Kiwon Kim said, “With ChatbotNow, which responds quickly and accurately to customer requests, operational efficiency has greatly improved, and our goal this year is to expand the store to 50 branches.”

Manager Sujin Lee of DKTechin’s ConnectBot Business Division said, “We focused on creating an environment that allows businesses to concentrate by reducing the labor required to respond to customer inquiries after purchase,” adding, “We will continue to introduce services that enhance user convenience across online and offline areas.”

This content was produced with the assistance of AI translation services.