“Citizens Benefit from Convenience and Tax Savings”... Seocho-gu Introduces Smart Text Notification Service

'Seocho Smart Text Notification Service'
Replacing Mail, Fax, and Visits with Two-Way Texts
Annual 39,600 Cases Substituted...Improving Public Officials' Work Efficiency

Seocho Smart Text Notification Service screen. (Provided by Seocho District Office)

Seocho-gu, Seoul (Mayor Jeon Seong-su) announced on the 16th that it will implement the ‘Seocho Smart Text Notification Service,’ which sends civil complaint results conveniently via text message instead of cumbersome mail, allowing immediate replies as well.

With the introduction of this service, the district expects to revolutionize the notification and guidance methods for civil complaint processing results, improve work efficiency, and save more than 100 million KRW in annual taxes. In Seocho-gu, various notifications and permit renewal notices sent by mail amount to about 39,600 cases annually.

The district office used to send civil complaint processing results to applicants via regular or registered mail, but if the recipient was absent and the mail was returned, return costs were incurred, and the responsible staff had to resend the mail, resulting in double or triple administrative effort waste.

Additionally, applicants had to personally visit the post office to collect returned mail, and if additional documents were required, they had to revisit the local community center or district office, causing inconvenience.

Seocho-gu stated, “With the implementation of this service, the manual processes involved in mailing are eliminated, improving staff work efficiency. Residents can quickly check notifications and conveniently reply via text or send required documents, enabling more comfortable and smart communication.”

The existing mail notification method will continue to operate alongside text messages. By selecting the preferred notification method for civil complaint processing results (text, email, mail, etc.) through advance text messages sent from the district office or local community centers, recipients can receive results via their chosen method.

Jeon Seong-su, Mayor of Seocho-gu, said, “Through the Seocho Smart Text Notification Service, both the district office and residents can experience fast and convenient smart administration. We will continue to make our best efforts to provide services that Seocho residents can truly feel.”

This content was produced with the assistance of AI translation services.