Energy Corporation Launches Initiative to Identify and Resolve 'Energy Welfare Blind Spots'

Inspection of 'Energy Voucher Care Service' during Visit to Ungchon-myeon, Ulju, Ulsan

On the 5th, the Korea Energy Agency visited Ungchon-myeon, Ulju-gun, Ulsan together with Energy Love to inspect the status of the Energy Voucher Care Service. The Energy Voucher Care Service is a welfare service that visits households that have not used their energy vouchers.

On this day, the Energy Agency first visited the Ungchon-myeon Administrative Welfare Center to observe the application and reception site for the Energy Voucher Care Service and to check the progress.

Sanghoon Lee, President of the Korea Energy Agency (center), visited the Ungchon-myeon Administrative Welfare Center in Ulju-gun, Ulsan on the 5th to listen to the difficulties faced by the energy voucher officials and then took a commemorative photo.

In December last year, the agency signed a business agreement for the 'Energy Voucher Care Service' with Hana Bank and Energy Love to support increasing the actual usage rate of energy vouchers for elderly and disabled households who have difficulty using energy vouchers.

The agency used Robotic Process Automation (RPA) technology to identify 53 households in the Ulsan area that had not used energy vouchers in the past three years. Subsequently, in cooperation with Energy Love, they conducted a visit survey of 26 households to diagnose the reasons for non-use of energy vouchers by each household and provide customized on-site support services.

In particular, on the 7th of last month, the agency, together with Ungchon-myeon and Energy Love, visited one of the households eligible for the Energy Voucher Care Service to carry out love-sharing activities such as installing window insulation sheets and delivering daily necessities.

Lee Sang-hoon, the director of the agency, said, "The agency will do its best to revitalize energy welfare and eliminate blind spots by expanding the Energy Voucher Care Service, which is being piloted in Ulsan, nationwide. In particular, we plan to provide maximum support so that welfare officials at the field level can smoothly carry out the application and reception tasks for energy vouchers."

This content was produced with the assistance of AI translation services.