Gyeonggi Fire Department Launches 'Recovery Support Informer' Service to Identify Vulnerable Households...

A new welfare service that connects firefighters engaged in fire suppression, rescue, and emergency medical activities to the ‘Emergency Welfare Hotline’ when they discover residents in crisis such as livelihood difficulties will be launched.

Gyeonggi Province and the Gyeonggi Fire and Disaster Headquarters announced on the 6th that they will start the ‘Recovery Support Notifier’ service containing this content from this month.

The Emergency Welfare Hotline is a specialized welfare counseling channel in Gyeonggi Province where people can report or consult about their own difficulties or neighbors in crisis, established after the ‘Suwon Three Mothers’ incident in August 2022, where three women passed away in a welfare blind spot.

The Emergency Welfare Hotline (010-4419-7722), Emergency Welfare Crisis Counseling Call Center (031-120), Gyeonggi Bok G Talk, and Gyeonggi Province Emergency Welfare website make up four channels. Anyone experiencing difficulties, or even neighbors, can contact these channels to receive guidance on welfare systems and support to access assistance.

Gyeonggi-do Fire and Disaster Headquarters

Following the introduction of the ‘Recovery Support Notifier’ service, the provincial Fire and Disaster Headquarters designated all firefighters and volunteer firefighters in the province as Recovery Support Notifiers.

These Recovery Support Notifiers report residents found in welfare blind spots at the scene to designated officers assigned by each fire station, and the officers then connect them to the Emergency Welfare Hotline to handle the cases. The provincial Fire and Disaster Headquarters plans to appoint team leader-level Recovery Support Notifier officers for each fire station.

The Recovery Support Notifier officers will coordinate with the Emergency Welfare Hotline as well as the Fire Damage Victim Support Center and the Warm Companion 119 system operated by the fire department to provide more reliable support.

The Fire Damage Victim Support Center is a public-private cooperative project that supports damage recovery for residents who have suffered mental and property damage due to fires, and ‘Warm Companion Gyeonggi 119’ is a project that helps neighbors in difficult circumstances using funds voluntarily raised by Gyeonggi Province firefighters and volunteer firefighters.

Jo Sun-ho, head of the provincial Fire and Disaster Headquarters, said, "It will be a great help that firefighters on the front lines, who perform fire suppression and life-saving, will engage in discovering welfare blind spots," and added, "We will contribute to building a more thorough welfare safety net through organic cooperation with Gyeonggi Province’s Emergency Welfare Hotline."

This content was produced with the assistance of AI translation services.