Haman-gun Operates 'Kindness Self-Learning System' to Foster Friendly Mindset

To Deliver Customer Satisfaction and Civil Complaint Administration

Haman-gun, Gyeongnam Province, will operate a ‘Self-Learning System for Courtesy’ for all employees from the 26th of this month until the end of May to cultivate a courteous mindset among staff.

This training was prepared to strengthen on-site response capabilities so that employees can respond courteously, aiming to provide civil service administration that impresses customers in line with the increasingly complex and diverse demands of civil petitioners.

Haman-gun operates a 'Kindness Self-Learning System' to cultivate a friendly mindset.
[Image provided by Haman-gun]

The learning method is designed so that twice a week, when employees access the internal administrative network (Saeol Administrative System), a popup window automatically opens allowing them to study educational materials such as cartoons and quizzes related to courtesy, enabling all employees to complete the training before starting work.

Lee Young-hak, Director of the Administration Bureau, said, “We will do our best to improve employees’ awareness of courteous service through the operation of this self-learning system for cultivating a courteous mindset,” and added, “We will continue to strive to establish civil service administration that communicates with and earns the trust of residents within the organization.”

Meanwhile, the county plans to conduct ‘Customer Satisfaction Courtesy Advanced Training’ for civil service officers in charge of civil affairs, in addition to this self-learning for courtesy, to provide better customer-impressing civil service administration in the future.

This content was produced with the assistance of AI translation services.