Starting from the 26th, City Bus Route Reorganization Implemented... Joint Task Force Activated for Citizen Guidance and Complaint Handling

Mokpo City has finalized a comprehensive overhaul plan for city bus routes to establish a Mokpo-style public transportation system and will begin pilot operations on the 26th, followed by full implementation on the 4th of next month.


According to the city on the 20th, the finalized city bus routes have been reduced from the existing 14 routes to 8 routes (3 main lines, 3 circular lines, 2 branch lines), with 6 routes cut. For routes outside the city limits, the number of trips will be reduced, while the public-type buses called "Nangman Bus" will increase trips during commuting hours and daytime to Daeyang Industrial Complex and Gohado Marine Cable Car.


The revised bus numbers are assigned as main lines 1, 2, 3; circular lines 66, 77, 88; branch lines 10, 20 (20-1); and Nangman Buses 11, 22, 33. To clearly define the function of each route, the Korean words for main line, circular line, and branch line have been added before the route numbers.


Mokpo City has finalized the revision of city bus routes and will conduct a pilot implementation starting from the 26th. <br>[Photo by Mokpo City]

Mokpo City has finalized the revision of city bus routes and will conduct a pilot implementation starting from the 26th.
[Photo by Mokpo City]

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To minimize inconvenience and confusion among citizens due to the route overhaul, the city has formed and is operating a joint task force for route revision (Route Adjustment Team, Civil Complaints Response Team, Revision Promotion Team, On-site Response Team) in collaboration with the city, bus companies, and service providers.


For citizen route guidance and telephone complaint handling, a dedicated call center has been established, and six professional guides have been assigned at major transfer hubs (Mokpo Station, Mokpo Terminal, Mokpo Post Office). Additionally, starting from the 26th, city employees (in pairs, 240 people per day) will be organized to provide guidance at 60 major transfer stops during commuting hours.


The city has completed hanging banners at key points along city bus routes and at district administrative welfare centers, attached route information notices at approximately 500 bus stops, distributed route revision flyers to all households, and is conducting comprehensive promotions through promotional videos, YouTube videos, the city website, and social media (SNS).


Furthermore, the city is thoroughly preparing for replacing bus interior and stop route maps, implementing bus arrival information services (QR codes), maintaining Mybi Card (transportation card), Bus Information System (BIS), and terminals (BIT), and establishing traffic guidance maps and internet portal infrastructure to reflect real-time bus movement information (ultra-precise buses).


Moreover, pre-inspections have been conducted at 531 city bus stops and 3 garages, and through collaborative meetings with relevant city departments and district chiefs, the city is informing senior welfare centers, senior citizen centers, schools, and multi-use facilities about the revisions to minimize citizen inconvenience.


A city official stated, “The new routes may be somewhat inconvenient at first, but we will do our best in promotion and guidance to ensure that the city bus system stabilizes and becomes a citizen-centered route.”



Meanwhile, the city promoted the route overhaul based on the results of a professional service provider’s research analyzing transportation big data (transportation card data, population flow based on telecom signals, bus operation data, etc.) reflecting transportation demand and travel patterns.


This content was produced with the assistance of AI translation services.

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