Seodaemun-gu Installs Text Interpretation System for the Hearing Impaired at 16 Locations Including Dong Community Centers

Seodaemun-gu recently installed a text interpretation system for hearing-impaired visitors to the civil service office. (Photo by Seodaemun-gu Office)

Seodaemun-gu, Seoul (Mayor Lee Seongheon) announced on the 29th that it has recently installed a text interpretation system in a total of 16 locations, including the Civil Service Passport Office at the district office, the public health center, and 14 community service centers, to assist communication with people with hearing loss and hearing impairments.

The district promoted this initiative because elderly people or those with hearing loss who visit government offices for civil service matters often experience difficulties communicating with staff.

This system automatically converts the staff's voice into text and delivers it to hearing-impaired visitors through a monitor. The staff can also check on a separate monitor whether their speech is accurately displayed as text. By using this system, visitors can communicate without difficulty even if they cannot clearly hear the staff's questions or explanations.

Lee Seongheon, Mayor of Seodaemun-gu, said, “We expect that people with hearing loss visiting the civil service office will be able to handle their affairs more smoothly through this system, and we will continue to make greater efforts to improve information accessibility for people with disabilities.”

This content was produced with the assistance of AI translation services.