Kyungdong Navien, Certified for Consumer-Centered Management 7 Consecutive Times

Inducted into the 'Hall of Fame'
Awarded the Fair Trade Commission Chairman's Commendation

Kyungdong Navien announced on the 11th that it was inducted into the CCM Certification Hall of Fame and received a commendation from the Fair Trade Commission Chairman at the '2023 Consumer-Centered Management (CCM) Excellent Certified Company Award Ceremony.'

CCM certification is a nationally recognized system introduced in 2007 that evaluates whether a company organizes all management activities around the consumer and continuously improves them. It is evaluated by the Korea Consumer Agency and certified by the Fair Trade Commission, with certified companies undergoing re-evaluation every two years.

Kyungdong Navien CCM Head Jeon Yang-gyun (second from the right) and employees are taking a commemorative photo together.

Kyungdong Navien received its first CCM certification in 2011 and has been certified consecutively seven times through this year. Maintaining the CCM certified company title for 12 consecutive years, Kyungdong Navien was also inducted into the 'CCM Excellent Certified Company Hall of Fame.'

In practice, Kyungdong Navien operates a 24/7 call center to minimize customer inconvenience and runs over 340 service centers nationwide to ensure convenient access to necessary services without any blind spots. The company continuously innovates its service processes to achieve customer satisfaction through prompt customer response.

Furthermore, to realize company-wide efforts for consumer-centered management activities, Kyungdong Navien expanded the role of its existing Service Headquarters to the 'CCM Headquarters.' The CCM Headquarters Director holds key decision-making authority in consumer-centered management and oversees consumer protection tasks, including building service infrastructure, in-house training, integrated VOC (Voice of Customer) reporting, customer satisfaction evaluation, and handling consumer complaints.

Jeon Yang-gyun, CCM Headquarters Director at Kyungdong Navien, said, "We will continue to develop our services to come closer as a partner for a comfortable living environment for our customers."

This content was produced with the assistance of AI translation services.