Norang Pungseon Receives Fair Trade Commission Chairman's Commendation for Excellence in Consumer-Centered Management

First Direct Travel Agency to Receive CCM Certification in 2013
Achieved 6 Consecutive Awards

Norangpungseon announced on the 11th that it received the Fair Trade Commission Chairman's Commendation at the '2023 Consumer-Centered Management (CCM) Excellence Awards and Certification Ceremony.'

Kim Jin-guk, CEO of Norangpungseon (center), and employees are posing for a commemorative photo at the Consumer-Centered Management Excellence Award and Certification Ceremony.
[Photo by Norangpungseon]

CCM is a system in which the Fair Trade Commission and the Korea Consumer Agency evaluate whether a company organizes all its activities from the consumer's perspective and continuously improves them. Norangpungseon strengthened customer-centric services by ▲enhancing personalized features on its online travel agency (OTA) platform ▲complying with social responsibilities through continuous corporate social responsibility (CSR) activities ▲minimizing customer damage by extending the validity period of Norangpungseon points and gift certificates. To encourage the efforts of its employees, the company introduced a profit performance system, expanded the issuance of Norangpungseon points, and improved the internal working environment.

Previously, Norangpungseon was the first direct sales travel agency to obtain CCM certification in 2013 and has acquired it six consecutive times since then. In 2017, it also received the Prime Minister's Commendation at the '22nd Consumer Day' ceremony for its contribution to enhancing consumer rights.

An event commemorating the receipt of the Fair Trade Commission Chairman's Commendation for CCM will also be held. From the 12th until January 12 of next year, participants can complete their entry by uploading a post containing the 'CCM Company-wide Exhibition' page URL and hashtag from the special exhibition page on the Norangpungseon website to their social networking service (SNS), then leaving the link to the post and a congratulatory message on the event page's comment section.

On January 19 of next year, through a draw, a total of 238 people will be awarded points (up to 1 million points) that can be used as actual currency on the Norangpungseon website and Starbucks coffee coupons.

This content was produced with the assistance of AI translation services.