Nowon-gu Wins Minister of the Interior and Safety Award for 'KakaoTalk Delinquency Notification Service'

Creative Taxpayer Convenience Ideas Based on Advanced ICT Efforts... Awarded Minister of the Interior and Safety Prize at 2023 Active Administration Competition... Supports One-Stop Processing from KakaoTalk Delinquency Notices to Easy Payment Without Phone Number... Nowon-gu Case Spreads Like a Butterfly Effect, Implemented Across Seoul and Nationwide Local Governments

Seoul Nowon-gu (District Mayor Oh Seung-rok)'s 'KakaoTalk Delinquency Notification Service' was selected as the Best District in the Seoul Metropolitan Government Local Tax System Improvement Idea Contest and was awarded the Minister of the Interior and Safety Award at the '2023 Ministry of the Interior and Safety Active Administration Competition.'

The 'KakaoTalk Delinquency Notification Service' is a service that notifies unpaid local taxes, fines, and penalties after the 'dunning notice' via KakaoTalk and links to payment channels such as the Seoul local tax payment system (ETAX), ARS, and dedicated accounts for immediate payment.

This project has been praised for dramatically improving issues such as non-delivery of paper notices, resulting in additional charges, and concerns about loss due to long-term neglect, as delinquency details can be sent via notification messages on KakaoTalk without the payer's application, even if the mobile phone number is unknown, as long as the recipient uses KakaoTalk.

A district official expressed satisfaction, saying, "The KakaoTalk delivery of delinquency notices has about twice the viewing rate compared to the existing text message method," adding, "In particular, the delivery rate of notices has significantly increased for overseas long-term residents who had difficulty receiving paper notices, taxpayers whose registered address differs from their actual residence, foreign residents in Korea, and residents with unknown addresses (those whose resident registration has been canceled) for whom postal delivery is impossible."

In fact, the annual local tax delinquency collection amount confirmed at the end of last September was 6.1 billion KRW, exceeding the target of 5.7 billion KRW by 400 million KRW, achieving a collection rate of 105.8%, showing tangible results.

Additionally, the budget saved by minimizing the production of paper notices and guides and postal mailing procedures amounts to about 49 million KRW annually, resulting in approximately 44% cost savings as well as expected reductions in carbon emissions.

As a result, inquiries for benchmarking have been flooding in from over 50 local governments nationwide, and in Seoul, a smartphone delinquency collection service was launched starting this month.

Meanwhile, the district will launch the nation's first 'Taxpayer-Centered Refund Notification Service' starting this month. This service will expand KakaoTalk notifications to include local tax refunds that taxpayers have not claimed due to small amounts or address discrepancies, allowing easy refund applications via Kakao Channel or ETAX.

District Mayor Oh Seung-rok said, "The KakaoTalk delinquency notice project, which contributed to taxpayer convenience and increased revenue through an innovative idea, has been selected as an excellent case and is spreading nationwide like a butterfly effect," adding, "We will continue to lead the discovery of active administration service cases so that all residents can receive convenient administrative services."

This content was produced with the assistance of AI translation services.