"Thanks to help, no damage occurred" KTX passenger avoids voice phishing damage with staff assistance

A KTX passenger who was exposed to a voice phishing crime was saved from harm with the help of a Korea Railroad Corporation (KORAIL) employee. This fact was revealed later through a thank-you letter sent by the victim to Korea Railroad.

According to Korea Railroad on the 26th, the victim was a woman in her 20s, Ms. A, who boarded a KTX bound for Seoul from Daejeon on the 16th. She had withdrawn 10 million won, deceived by a voice phishing criminal, and was on her way to the Seoul Central District Prosecutors' Office.

Fortunately, Ms. A realized, albeit late, that she was being scammed by voice phishing. However, while on a video call with the voice phishing criminal, her facial features, resident registration card, and ticket details were all exposed, which trapped her.

She was caught in a situation where she could neither act nor retreat, fearing that there might be other criminals on the train.

Team Leader Noh Hyun-ho, Korea Railroad Corporation Photo by Korea Railroad Corporation

At that moment, Train Team Leader Noh Hyun-ho, who was patrolling the train, noticed Ms. A crying helplessly.

Then, Ms. A approached Team Leader Noh and showed him a message on her phone screen saying, "I think I am exposed to a voice phishing crime," turning the situation around.

Team Leader Noh immediately reported the voice phishing situation to 112 and provided train information so that Ms. A could meet the police at Seoul Station.

In particular, Team Leader Noh conveyed Ms. A’s unstable psychological state to the police and cleverly arranged for plainclothes officers to meet her in a different car than the one she was riding. This was to alleviate Ms. A’s concerns that other criminals on the same train might harm her.

Flight Attendant Shim Hye-seon. Provided by Korea Railroad Corporation

Team Leader Noh also called train attendant Shim Hye-seon to stay with Ms. A and kindly lent her a phone to call her parents and reassure her.

Thanks to Team Leader Noh’s quick thinking and consideration, Ms. A safely left the station under police guidance and avoided a voice phishing loss of 10 million won.

Later, Ms. A sent a thank-you letter to Korea Railroad, expressing her gratitude once again to Team Leader Noh and Attendant Shim.

In response to Ms. A’s letter, Team Leader Noh said, “Ensuring the safety of passengers is a natural duty given to Korea Railroad employees,” and added, “We will continue to do our best to ensure that all KTX customers can use the trains safely.”

Meanwhile, Korea Railroad announced that President Han Moon-hee will personally send letters of encouragement to Team Leader Noh Hyun-ho and Attendant Shim Hye-seon and plans to award them commendations.

This content was produced with the assistance of AI translation services.