Channel Corporation Develops AI Customer Center Solution with CS Sharing

Signing of Business Agreement

Channel Corporation, which operates the business messenger 'Channel Talk,' announced on the 24th that it has signed a business agreement with CS Sharing for the development of AI Customer Center (AICC) solutions and customer center innovation.

CS Sharing provides an integrated customer consultation service platform that allows companies struggling to establish customer consultation centers to rent the necessary number of consultants, managers, and systems based on their workload.

Choi Siwon, CEO of Channel Corporation (right), is taking a commemorative photo after signing the agreement.

Through this agreement, both companies will build AICC and develop AI consultants. AICC is an intelligent customer center that uses artificial intelligence (AI) to enable call bots or chatbots to answer customer inquiries more quickly and accurately, thereby improving customer satisfaction and the efficiency of consultants' work.

Channel Corporation plans to reduce the time consultants spend on simple repetitive tasks through AICC and AI consultants, allowing them to focus on more important consultations and enhance the customer experience for companies using Channel Talk.

Choi Siwon, CEO of Channel Corporation, said, "We will innovate the labor-intensive consultation market, which has heavily relied on humans, with AI," adding, "We will ensure that this agreement has a positive impact on the entire CS industry and brings practical results."

This content was produced with the assistance of AI translation services.