Gyeonggi Fire Department 119 Ambulance Team Satisfaction Score: 9.81 out of 10

119 paramedics are transporting a patient.

The Gyeonggi-do Fire and Disaster Headquarters announced on the 22nd that it recently conducted a ‘119 Ambulance Service Satisfaction Survey’ to improve the quality of ambulance services, achieving a score of 9.81 out of 10 (very satisfied).

The Fire and Disaster Headquarters evaluated professionalism, kindness, and promptness through a telephone survey conducted from August 28 to October 13, targeting 1,490 transported patients and their guardians over two months from June to July. Survey participants were randomly selected, with 30 to 50 users per each of the 36 ambulance teams.

As a result, professionalism, asking whether emergency treatment for patients was professional and appropriate, scored 9.91 out of 10; kindness, asking whether ambulance personnel responded kindly, scored 9.84; and promptness, asking whether the ambulance arrived quickly at the scene, scored 9.68, resulting in an overall satisfaction score of 9.81.

Respondents expressed satisfaction in this survey, stating ▲ they received sincere treatment such as intravenous therapy inside the ambulance and were helped ▲ they are truly grateful to have 119 in Korea and thankful to the ambulance personnel ▲ the ambulance transported patients promptly even in bad weather and vulnerable time periods.

However, some complaints were also raised, such as ▲ obeying all traffic signals and not rushing ▲ inconvenience due to not being transported to the hospital desired by the patient or guardian ▲ anxiety caused by prolonged waiting times for emergency patients due to delayed hospital selection at the scene.

Gyeonggi Fire plans to disseminate the excellent and complaint cases from this satisfaction survey to all ambulance personnel and use them as educational materials to further enhance ambulance service quality. Additionally, various incentives, including special promotions, will be provided to ambulance personnel from fire stations with top satisfaction scores.

Chosunho, head of the Gyeonggi-do Fire and Disaster Headquarters, stated, "As ambulance dispatches increase every year, we anticipated an increase in complaints and conducted the satisfaction survey to enhance residents’ trust through improving ambulance service quality. We will strive to improve ambulance service quality by reflecting the various opinions of residents who use the ambulance service."

This content was produced with the assistance of AI translation services.