Hanwha Resort Achieves 1st Place for 12 Consecutive Years in 'Korea Industry Customer Satisfaction'

Awarded in the Condominium Category

Hanwha Hotels & Resorts announced on the 22nd that Hanwha Resort, which it operates, has achieved first place in the condominium category for 12 consecutive years in the '2023 Korea Customer Satisfaction Index' (KCSI) survey conducted by the Korea Management Association Consulting (KMAC).

Hansoohee, CEO of Korea Management Association Consulting (left), and Jisung Lee, Head of Operations at Hanwha Hotels & Resorts, are posing for a commemorative photo. Photo by Hanwha Hotels & Resorts

KCSI is the first customer satisfaction (CSI) survey model in Korea and is a credible indicator that objectively measures the level of customer satisfaction with products and services. In this survey, Hanwha Resort received high evaluations by providing differentiated consumer experiences such as improving service quality, expanding themed rooms, and collaborating with YouTube channels.

Lee Ji-sung, Head of Operations at Hanwha Hotels & Resorts, said, "I believe customer satisfaction is completed through empathy, communication, and the 'one small detail' difference." He added, "As a company leading the leisure and service culture, we will strive to present differentiated services and content that determine that 'one small detail.'"

This content was produced with the assistance of AI translation services.