"Confused About Where to File 'Civil Complaints'... Ulsan City Unifies General Industrial Complex Management Desk"

All-In on Business-Friendly City Support

From Next Year, City’s ‘Sandan Policy Division’ to Be Unified

Is it true that if the industrial complex road is wide, complaints must be filed directly with the metropolitan government, and if narrow, with the local government? In Ulsan, it is expected that everything can be resolved with just one phone call.

The management window for general industrial complexes in Ulsan will be unified, making support services for resident companies much easier.

On the 4th, Ulsan City announced that it will unify the management tasks of general industrial complexes, which were previously dispersed across various institutions and departments such as the city and district/county offices, into the Ulsan City Industrial Complex Policy Division.

This will eliminate the inconvenience and time-consuming process of identifying which department (institution) is responsible when complaints or suggestions arise from resident companies or business councils, as well as the difficulty in designating the appropriate department for various complaints.

For example, in the case of road construction and management, the responsible institution varies depending on the road width: roads 20 meters or wider fall under Ulsan City’s jurisdiction, while roads narrower than 20 meters are managed by district or county offices.

Even for roads 20 meters or wider managed by Ulsan City, tasks such as stormwater drainage, cleaning, weed removal are handled by district and county offices, and street trees are managed by the Facilities Management Corporation, creating a complex structure that makes prompt complaint handling difficult.

Therefore, Ulsan City’s Industrial Complex Policy Division will directly receive complaints, notify the relevant departments or institutions, and ensure appropriate action is taken to facilitate swift and smooth complaint processing.

Additionally, through regular consultations and visits with business councils and others, the city plans to listen to the difficulties faced by companies and provide tailored administrative support on-site.

Ulsan City plans to conduct a pilot operation until the end of this year and officially implement the unified management window from next year.

An official from Ulsan City stated, “We plan to regularly listen to the voices of companies in industrial complexes, who are striving for regional economic development and creating future growth engines for Ulsan, so that they can focus on their management.”

Ulsan City Hall exterior view. (Photo by Ulsan City Hall)

This content was produced with the assistance of AI translation services.