Busan City Selects Friendly City Bus Companies ... Focus on Courtesy and Service Improvement Capabilities

Evaluation Results: Top Company 'Dongwon Passenger', Excellent Companies 'Seik·Ilgwang Passenger' Selected

Nationwide First Kindness Certification Attachment to Boost Pride, Service Competition Among Companies

Busan City selected Dongwon Passenger Transport as the best company and Seik Passenger Transport and Ilgwang Passenger Transport as excellent companies based on the city bus kindness evaluation conducted in August.

Selected as the Best and Excellent Kindness Companies in 2023.

The city bus kindness evaluation was conducted targeting 33 city bus companies to create kind, convenient, and desirable city buses.

The evaluation results were based on a combination of service evaluation results from a professional agency and citizen satisfaction results collected through QR codes attached inside city buses.

The three selected kind companies will be the first in the nation to attach a local government kindness certification (sticker type) on their buses for one year. Additionally, various benefits such as receiving a commendation from the Busan Mayor at the end of the year will be provided.

This aims to boost the pride of kind companies and induce healthy service competition among companies to provide higher quality services to citizens.

The city announced that since the city bus fare increase is scheduled for October this year, citizens’ demands and expectations for city buses are higher than ever, and it will focus its administrative capabilities on kindness and service improvement in the second half of this year.

First, in the second half of this year, the exterior of city buses and crew uniforms will be redesigned to give citizens a neat and comfortable impression.

The city bus exterior design reflecting Busan’s characteristics and identity will be applied sequentially starting with city buses introduced at the end of this year. Crew uniforms will also be distributed in the second half of the year with improved designs.

In addition, the city will continue to operate the City Bus Kindness Innovation Council, formed together with the Bus Transport Business Association.

At the first council meeting in August, measures to resolve frequent conflicts between crew members and passengers regarding pet entry, food and beverage entry and consumption, and travel bag size regulations inside city buses were discussed in depth, and improvement directions were proposed.

About 19,000 major city bus-related complaints from the past five years were analyzed to produce a kindness and unkindness casebook that suggests directions for complaint responses, establishing standards for resolving major complaints.

Also, revisions to the city bus transportation terms and conditions to institutionalize changed transportation conditions will begin in the second half of this year and be completed by early next year.

Other policies already introduced include strengthening penalties for non-stop passing and establishing reward and punishment systems for kind and unkind crew members.

Mayor Park Hyung-jun stated, “Our city will continue to do its best to provide citizens with high-quality public transportation services, including improving public transportation kindness, various facility improvements, Dongbaek Pass, free fares for children, and fare freezes for youth.”

This content was produced with the assistance of AI translation services.