Hwang Hyun-sik, LGU+ CEO, "Will Establish 'Basics' Following Security Incident"

Hwang Hyun-sik, CEO of LG Uplus, announced that following the security incident that occurred earlier this year, the company will strengthen the fundamentals of its telecommunications business and expand its security investments.

In an interview on the Uplus blog on the 22nd, CEO Hwang said, "After causing great inconvenience to our customers due to an unexpected security incident at the beginning of the year, I made a firm resolution to reinforce the 'basics for customers' even more." He added, "We are making an investment of around 100 billion KRW to build a robust security system and are promoting detailed tasks to strengthen information protection."

Hwang Hyun-sik, CEO of LG Uplus [Photo by LG Uplus]

He also emphasized enhancing the quality of telecommunications services. CEO Hwang stated, "Starting from June, by utilizing a 100 MHz bandwidth for 5G services, I believe we will be able to provide better quality telecommunications services." Unlike SK Telecom and KT, which secured a 100 MHz bandwidth for 5G frequencies, LG Uplus had been providing 5G services with only an 80 MHz bandwidth. In July of last year, LG Uplus was additionally allocated the 3.4~3.42 GHz bandwidth and has been offering services using it since June. Furthermore, to reduce the communication fee burden on the entire population, LG Uplus launched a mid-tier 5G plan and plans to introduce new pricing products that expand customer benefits and choices.

At the same time, the company is securing new growth engines through digital platform services. CEO Hwang said, "Last year, Uplus announced 'U+3.0' and presented the vision of becoming a 'digital innovation company that goes beyond telecommunications to provide new digital experiences and expand business areas based on data.'" He added, "To achieve this, we must become the company that holds the most customer data and understands customers the best. Beyond telecommunications, we aim to occupy more customer data through new platform services and further expand our business areas based on this data." Earlier in September, CEO Hwang unveiled the 'U+3.0' growth strategy, organizing three new businesses?lifestyle, play, and growth care?and WEB 3.0 future technologies into four platforms to lay the foundation for customer experience innovation. Through this, the goal is to increase the corporate value to 12 trillion KRW by 2027.

In the interview, CEO Hwang reiterated the importance of customers. He said, "For 'customer experience innovation,' it is necessary to be sincere to customers and to have differentiated 'excellence' from the customer's perspective." He added, "To create this 'excellence,' I hope LG Uplus will be remembered as a 'customer-centric company' that thinks only of its customers."

This content was produced with the assistance of AI translation services.