"Passenger Asks to Stop Farting"... Complaint That Even Koreail Staff Found Embarrassing

"Annual 56,600 Civil Complaints Occur"

Korea Railroad Corporation (KORAIL) attracted netizens' attention by introducing absurd customer complaint cases through its official YouTube channel.

On the 15th, KORAIL's YouTube channel 'Korea Railroad TV' posted a video segment introducing received complaints. Among the complaints were cases so absurd they embarrassed KORAIL employees, as well as touching stories.

The VOC (Voice of Customer) staff explained in the video, "Last year, there were an average of 144 complaints per day, totaling 56,660 annually," adding, "The railroad corporation actively reflects opinions to improve services."

An employee of Korea Railroad Corporation (KORAIL) shared a ridiculous case of a complaint received.
[Image source=Yonhap News]

When the host asked to pick out an 'absurd complaint case,' the VOC staff shared, "There was a time when the department members burst out laughing after reading a complaint," and introduced the story: "This passenger said it was difficult to travel because there was too much fart odor during the train ride."

The staff said, "The passenger requested that the complaint be resolved through an announcement, but we could not make an announcement telling people 'not to fart,'" and described the situation as "embarrassing."

They added, "When a complaint is received, we listen carefully to the customer's situation and provide alternatives," and "We responded that if possible, passengers can receive separate guidance through crew assistance for difficult parts during travel to have a comfortable journey."

Meanwhile, there was also a touching story. A student had fallen asleep and missed their stop, and when the parents could not reach the student, they directly contacted the KORAIL customer center out of concern.

The staff said, "At that time, since the station was about to close, the student barely got off at Seodaegu Station, which is located on the outskirts of Daegu and is a sparsely populated area," and added, "The station staff who received this story waited for two hours until the mother arrived and handed the child over to the parents."

This content was produced with the assistance of AI translation services.