Seoul City 'Reboarding Subway Within 10 Minutes'... 1 Million Users in One Month

Citizen Burden Reduced by 1.26 Billion KRW

Seoul City announced on the 16th that the cumulative number of users of the ‘Subway Re-boarding within 10 Minutes’ policy, introduced as the city’s ‘Creative Administration No. 1’ policy, has surpassed 1 million. This achievement came just one month after the system was implemented on July 1st.

‘Subway Re-boarding within 10 Minutes’ is a system that allows subway users who miss their destination or have urgent needs such as using the restroom to re-board within 10 minutes without being charged the basic fare, applying a single transfer instead. It was introduced to resolve citizen inconveniences such as fare refunds and system improvements.

Seoul City revealed that based on usage data analysis for the month of July, an average of 32,000 people per day and over 1 million citizens in total used this system. If the basic fare (1,250 KRW) had been applied, citizens’ expenses would have increased by 1.26 billion KRW over the month.

Citizen response to the re-boarding within 10 minutes system has also been positive. According to the public forum ‘Seoul Asks’ on Seoul’s citizen participation online platform ‘Sangsangdaero Seoul,’ which collected opinions from 2,643 citizens over 14 days from the 26th of last month to the 8th of this month, the satisfaction rate with the system was 90% (65.5% very satisfied), and 97.5% expressed willingness to use the system.

Additionally, among the 2,643 citizens related to ‘Re-boarding within 10 Minutes,’ 1,644 submitted subjective opinions, with 464 citizens requesting an extension of the re-boarding application time. There were also 106 requests to apply the system not only to Seoul Subway Lines 1 to 9 but also to other sections such as KORAIL, Gyeonggi, and Incheon.

Seoul City plans to review and improve the system by considering citizen opinions collected through ‘Sangsangdaero Seoul,’ including extending usage time and expanding applicable sections, which many citizens have requested.

Yoon Jong-jang, Director of Seoul City’s Urban Transportation Office, stated, “The subway re-boarding within 10 minutes system is a creative case by Seoul City that boldly resolved long-standing citizen inconveniences. The fact that the number of users exceeded 1 million within just one month of introduction shows how many citizens had been experiencing inconvenience.” He added, “Going forward, Seoul City will actively promote creative administration in various fields to enhance citizen convenience and realize transportation administration that reaches out to citizens.”

This content was produced with the assistance of AI translation services.