Yanolja Takes Steps to Prevent Duplicate Reservation Cancellations at Partner Stores

Encouraging Reservation Management with Yanolja Care
Investing in Solution Development for Fundamental Resolution

Yanolja announced on the 10th that it is encouraging reservation management and promoting the development of related solutions to prevent duplicate reservation cancellations at partner stores.

Yanolja CI

Duplicate reservations occur during the manual management of reservations by partner stores, which come in from various channels. They frequently happen especially during peak seasons, causing anxiety for customers preparing for their trips and undermining trust in the accommodation market.

Yanolja operates a reservation guarantee program called 'Yanolja Care,' which provides customers with a refund of the payment amount along with additional Yanolja points in case of sudden reservation cancellations by partner stores. Last year, the number of cancellations at partner stores enrolled in Yanolja Care decreased by 22% compared to non-enrolled partner stores.

Additionally, Yanolja is investing in solution development to find a fundamental solution to the occurrence of duplicate reservations. Yanolja Cloud's hospitality solution CMS (Channel Management System) plans to assist real-time reservation management without duplicate bookings by instantly linking reservation data from various platforms with the hospitality facility's PMS (Property Management System).

A Yanolja representative stated, "Since duplicate reservations occur when partner stores manually manage all reservations coming through various channels, active reservation management by partner stores is essential," adding, "We plan to take the lead in creating a reliable reservation environment by supporting partner stores with excellent reservation management and developing solutions that can fundamentally resolve duplicate reservations."

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