Why Is Yeongdeungpo-gu Leading in Civil Complaints Administration?

Yeongdeungpo-gu Implements Communicative and Impressive Civil Service Administration

‘Tuesday Morning and Evening Civil Service System’ Highly Satisfactory for Busy Office Workers and Dual-Income Couples

‘One-Stop Integrated Civil Service Administration’ Receives High Praise for Handling 65 Tasks at Once

Free Use of PCs, Printers, etc.… Providing User-Centered Customized Services Including Counters for Socially Vulnerable Groups

Use of civil complaint convenience facilities

Yeongdeungpo-gu (Mayor Choi Ho-kwon) is drawing attention by approaching residents with communicative and impressive civil service administration.

The district has elevated civil service administration by providing various convenience facilities and improving the service system tailored to user convenience so that anyone can comfortably use the integrated civil service office.

In particular, the ‘Morning and Evening Civil Service System’ operating every Tuesday from 8 a.m. to 8 p.m. receives high response and satisfaction from residents. This allows civil petitioners such as office workers, dual-income couples, and students who find it difficult to visit the district office during working hours to handle their affairs leisurely before and after commuting hours.

The applicable civil services include ▲passport application and issuance ▲16 types of resident registration-related documents such as resident registration certificates, copies, seal certificates, family relation certificates, and family register copies ▲7 types of family relation registration such as birth, death, marriage, and name change ▲foreign registration services including residence change reports ▲and 112 types of civil services accessible anywhere.

The ‘One-Stop Integrated Civil Service Administration’ operated since July 2020 is also receiving great praise. This system consolidates 65 civil service tasks, previously handled by individual departments?such as factory and specialized construction business registration, publishing, printing, travel business, tourism, and mail-order business notifications?into the integrated civil service office for batch processing. This eliminates the hassle of petitioners having to visit each department individually, enabling faster civil service processing and improved accessibility.

The integrated civil service office is equipped with various convenience facilities such as PCs, printers, fax machines, copiers, chargers, and blood pressure monitors, all available for free use by anyone. Additionally, the district strives to create a convenient civil service environment for vulnerable groups including seniors, people with disabilities, foreigners, and those accompanied by infants by operating ▲counters for socially vulnerable groups ▲permanent placement of foreign interpreters (Chinese) ▲availability of braille civil service guidebooks ▲magnifiers for the visually impaired ▲support for voice conversion services for printed materials ▲provision of infant chairs and wheelchairs ▲and installation of nursing rooms.

Choi Ho-kwon, Mayor of Yeongdeungpo-gu, stated, “To implement user-centered customized civil services, we will not only improve the civil service office environment but also enhance the professionalism and quality of civil services. We will continue to strive to improve public services through considerate administration tailored to the residents’ perspectives.”

This content was produced with the assistance of AI translation services.