Samsung and LG Electronics Rank First in 9 Categories in US JD Power Evaluation

JD Power, a US Market Research Firm, Sweeps 1st Place Rankings

Samsung Electronics and LG Electronics swept first place in each category in JD Power's '2023 Home Appliance Satisfaction Survey' in the U.S. market.

On the 21st, JD Power announced that it selected satisfaction rankings for 11 product groups across 12 categories based on evaluations from over 20,000 customers who purchased home appliances in the past year. One category was for home appliance retailers rather than products, with Menard taking first place.

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Samsung Electronics and LG Electronics dominated first place in nine major home appliance categories. Samsung Electronics ranked first in eight categories including cooktops, hood-integrated over-the-range (OTR) microwaves, freestanding ranges, French door refrigerators, standard refrigerators, drum washing machines, top-loader washing machines, and dryers. It also took second place in dishwashers and side-by-side refrigerators.

LG Electronics ranked first in side-by-side refrigerators and hood-integrated over-the-range (tied for first) microwaves. It also placed second in freestanding ranges, French door refrigerators, standard refrigerators, and top-loader washing machines, ranking highly in other categories as well.

Founded in 1968, JD Power is a U.S.-based marketing company with global authority in consumer satisfaction surveys for automobiles, kitchen and laundry appliances, healthcare, and more. Every year, it evaluates and publishes results on six satisfaction factors?usability, various functions, performance, price, design, and service?based on consumers who purchase and use home appliances.

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