Bucheon-si Introduces 24-Hour Non-Face-to-Face Civil Complaint Consultation Chatbot Service

Bucheon City in Gyeonggi Province will operate a chatbot service available 24 hours a day, 365 days a year, starting from the 24th.

The service covers eight areas based on over 270 frequently asked questions from citizens, including ▲public administration civil complaints ▲urban affairs ▲culture and sports ▲welfare ▲health and environment ▲taxation ▲economy ▲transportation.

The chatbot service can be accessed by adding the Bucheon City channel as a friend on KakaoTalk and clicking the 'Start Chatbot' menu at the bottom. Users can navigate by clicking through the desired categories step-by-step to check information or directly input the content they want to find.

For issues that the chatbot service cannot handle, it is linked to connect users by phone to the relevant department staff, and a feature allowing one-on-one chat with call center counselors has also been added. With the introduction of this chatbot service, citizens can reduce the inconvenience of visiting city hall or administrative welfare centers or making inquiries by phone, thereby saving time.

A Bucheon City official stated, "We expect efficiency to improve as simple and repetitive civil complaint consultations can be handled through the chatbot service," adding, "We will continuously accumulate civil complaint consultation data to enhance the level of the chatbot service."

This content was produced with the assistance of AI translation services.