AI Response to Civil Complaints Including Operation of Anyangcheon Water Playground

Guro-gu Introduces AI Technology for Telephone Civil Complaints Response

AI Handles Calls Related to the Operation of Anyangcheon Water Playground

Also Utilized for Monitoring Service of Work Integrity Calls (Happy Call)

Anyangcheon Water Playground

Guro-gu (Mayor Moon Heon-il) announced on the 20th that it has introduced artificial intelligence (AI) technology for telephone civil complaints response.

Since the 3rd of this month, the district has been using an AI-based ‘AI Call Administrative Service’ to respond to telephone civil complaints related to the operation of the Anyangcheon Water Playground during the summer season.

When a citizen calls the main number of the Anyangcheon Water Playground, AI responds. The AI acts as a kind of call center, handling simple and repetitive consultations, and connects the caller to a staff member if requested.

Outside of business hours, the memo function is used to enable continuous response during the operation period of the Anyangcheon Water Playground.

AI is also used for the monitoring service of work integrity calls (Happy Call).

When a staff member selects monitoring targets and registers them in the AI management system, the AI conducts a work integrity survey, and the results are immediately converted into statistical data for the staff to review.

The district plans to utilize AI for responding to civil complaints related to the operation of the winter skating rink in the future.

A Guro-gu official said, “With the introduction of AI, you can use administrative services more conveniently,” and added, “We will continue to maximize work efficiency and lead administrative innovation by utilizing various technologies.”

This content was produced with the assistance of AI translation services.